Shop Policies

Processing Time

• The time needed to fulfill an order varies from 1-5 business days. For details, see the processing time displayed at checkout, or on your order confirmation email.

Estimated Shipping Time

• All shipping is sent through the Canada post and UPS.
• Canada: estimated 3-10 days
• Items marked “delivered” by the Canada post and UPS are considered delivered for the purposes of refunds and cancellations. 

Shipping FAQ

• Currently ships only in Canada
• Buyers are responsible for providing an accurate and up-to-date shipping address.
• If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact Canada post with your tracking number to have your package rerouted.

Returns, Exchanges, & Cancellations

• Items can be returned within 14 calendar days of the date you receive your package.
• Items must be in original selling condition (new, unopened, unused, unwashed, and unaltered) and in its original packaging with tags attached to be considered for return.
• Customer is responsible for return shipping costs.
• If there is an issue with your order, please make sure to email novluv.baby@gmail.com within 14 days of delivery to fix any issues & concerns.